Community Guidelines & Safety Centre

01Community Guidelines: zero tolerance

These Guidelines are the rules every member accepts when joining OMG, and they form part of our Terms of Use. They apply everywhere on the Service — video calls, direct messages, profile photos, usernames and bios. We enforce them with zero tolerance for objectionable content and abusive users: violating content is removed and, for the most serious rules, a single verified violation ends the account permanently.

"Device block" means we also block the sign-in identity and, where we can, the device used, so a banned member cannot simply create a new account.

02What protects you on OMG

Safety on a live video app is a combination of automated checks, human moderators and you. These are the protections that are in place today:

03How we keep OMG 18+

1. Date of birth. Every new member enters their date of birth; anyone under 18 cannot create an account.
2. Selfie age check. Before meeting anyone, members take a quick selfie. An automated age-estimation model (with a second model as referee on borderline results) estimates whether the person is an adult and whether the selfie is a live capture. Selfies that pass are deleted immediately; no face template is ever created. Details are in the Privacy Policy.
3. Photo screening. Profile photos are screened for apparent minors as well as sexual content. A photo that appears to show a minor is removed and escalated.
4. Re-verification. If two independent members report that someone appears to be under 18, that member must pass the age check again before continuing.
5. Reports. Reports about possible minors are reviewed with the highest priority. If we conclude an account belongs to a minor, we close it and delete its data.

04How moderation works

Automated review

Photos, usernames and bios go through automated screening before or shortly after they become visible. The models we use classify content (for example nudity, apparent age, presence of a face); they do not identify people. Serious findings are checked by a second model before any account action, and every account closure that results can be appealed.

Human review

Our moderation team reviews reports, appeals and escalations from the automated systems. Moderators see only what the case requires and work under confidentiality obligations. We aim to review reports as quickly as possible and always prioritise reports involving minors, sexual content, threats and violence.

Video calls

Calls are live and are not recorded. The app is built so that, when automated call moderation is switched on, single frames from a call can be sampled and analysed for prohibited content; sampled frames are discarded within two days unless they show a violation, in which case they are kept as evidence for up to 90 days (material involving a minor is the exception; see Child safety). Whether or not sampling is active, you can report a call at any time.

05Reporting & blocking

How to report

1. During a call, open the call menu and choose Report. From a profile or a conversation, open the menu and choose Report.
2. Pick the reason that fits best (minor, sexual content, harassment, scam, and so on) and add any detail that helps.
3. You can block the person at the same time; you will never be matched with or contacted by them again.

What happens next

• The report goes into our moderation queue with the relevant context (which call or conversation, when). We review it and take action — from removing content to permanently closing the account.
• The reported person is never told who reported them.
• Evidence attached to a violation is kept for up to 90 days so the decision can be reviewed and appealed, and is never shown to other members. Material involving a minor is the exception: it is preserved for as long as the law requires (see Child safety).
• We do not usually reply to individual reports, but every report counts — including toward automatic suspension when several members report the same account.

Blocking

Blocking is immediate and silent. A blocked member cannot see, match with or message you. You can manage your blocked list from your profile settings.

06Automatic enforcement & appeals

Beyond human decisions, OMG suspends accounts automatically in clear-cut situations so that harm is stopped quickly:

• an account reported by several independent members within a short window, or blocked by many members alongside reports;
• a profile photo or age check that indicates a minor or prohibited content, confirmed by a second automated review;
• an age check that cannot confirm the member is an adult after the permitted retries.

A suspended member sees the reason in the app and can submit an appeal from the same screen. A person reviews every appeal, looking at the evidence and the account history, and the outcome is shown in the app. If the suspension was wrong, the account is reinstated immediately. If it is upheld, the closure is permanent and we keep a hashed record so the person cannot return under a new account.

07Child safety & CSAM

OMG has no place for minors and no tolerance for anyone who endangers them. Our child-safety commitments:

• Prevention: the date-of-birth and selfie age checks, photo screening for apparent minors, and re-verification on report, described above.
• Detection: reports involving possible minors are reviewed first. Our systems and moderators are specifically trained to escalate any indication of a minor.
• Reporting: apparent child sexual abuse material (CSAM) or the sexual exploitation of a minor is reported to the National Center for Missing & Exploited Children (NCMEC) and, where applicable, the relevant national authority.
• Preservation: the material and the account data are preserved as required by law for the authorities. Such material is never used for appeals and is never shown to other members.
• Closure: the account is permanently closed and its sign-in identity blocked.

08Law enforcement & legal requests

We cooperate with law enforcement agencies in line with applicable law. Requests should be sent from an official agency email address to hello@applabstabs.com and include the OMG username or account identifier, the legal basis (for example a court order or statutory request), and the specific data sought. We review every request for legal validity and scope, and we notify the member where the law allows. In emergencies involving an imminent risk of death or serious injury, mark the subject line EMERGENCY.

09Your safety tips

Our tools do a lot, but a few habits keep you even safer when meeting new people:

• Keep it on OMG. We cannot protect you off the platform, so be cautious if someone pushes to move to another app.
• Guard your personal info. Do not share your phone number, address, workplace or financial details with people you just met.
• Never send money or gifts outside the app. Requests for money, codes or gift cards are almost always a scam — report them.
• Assume a call could be captured. We forbid recording and ban for it, but we cannot control another person's devices. Do not show anything on camera you would not want saved.
• Trust your instincts. You can end a call, skip or block anyone, at any time — no reason needed.
• Report it. If something breaks the rules, report it so we can act and protect others.

10Contact the safety team

For anything that cannot wait for an in-app report — a minor on the platform, a threat, a privacy violation, or a law-enforcement request — email the safety team at hello@applabstabs.com. Please include the username involved and, where possible, the approximate time of the call or message. Privacy questions go to the same address.